Account Manager

Part of the Client Service team, the Account Manager serves as the face of the company and is responsible for clients continued satisfaction with the SaaS platform.

Manage day to day communications with client once on-boarding and training is complete
Provide ongoing support and training to client for existing and new features
Coordinate client outreach and follow-up on system updates, maintenance, and other subjects as necessary
Assist in creating and/or maintaining product documentation such as user guides, FAQ, and other training materials
Work closely with the Technical Support team to troubleshoot problems and document product enhancement requests from clients
Generate reports and perform data analysis per clients needs
Identify upsell opportunities to expand The company’s offering within existing clients

Desired Skills & Experience

At least 2 years experience in a similar role in the performance marketing or affiliate marketing industry
A Bachelors degree or comparable related work experience and/or training
An understanding of the online advertising and performance marketing industry
Effective instructive abilities; clear verbal and written communication as well as presentation skills
Proven capability in building effective long-term business relationships via phone and email
Ability to analyze data with advanced excel tools
Experience using tracking platforms is preferred
Strong proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
Working knowledge of HTML, XML, Javascript, Basic web technologies (DNS, HTTP, SSL), Web Services/APIs
Previous experience in any of the following is a plus: Zendesk, Jira, Firebug, SalesForce
Fluency in languages other than English is a plus