Digital Account Manager

About the company:

We’re a digital media agency that aligns with the success of our customers.  Our mission is to leverage data and utilize the best of breed technology to intelligently drive results.

About the Job:

Company is seeking a talented Account Manager with digital experience who will oversee and manage relationships with our advertising customers.  You will work collaboratively with our business development team to onboard new clients and ensure seamless campaign execution while providing a high-level of client service & support to your assigned customers.

The right individual will be a key contributor within the team and will report on all aspects of the clients’ business to executive members of the organization. This position involves sales and client negotiation/support, liaising with internal and external teams, providing advertising creative deadlines, technical specifications, reporting and tracking fulfillment on behalf of the customer.

A few of the key responsibilities will be:

• Strategize with and on behalf of the client to come up with winning direct-response campaign ideas across web/mobile based on the client needs and target KPI’s
• Capable of communicating with CEO’s and other high-level executives on the client-side
• Utilize CRM (Salesforce.com) to update client profiles and ensure accurate information
• Manage internal approvals and insertion order contract review
• Communicate creative ad specifications and creative lead times to Advertisers
• Partner with internal teams to ensure online advertising campaigns are implemented in an accurate and timely manner
• Review campaign performance periodically and provide any recommendations on behalf of client to campaign managers for optimization purposes
• Effectively comprehend and discuss any necessary campaign reporting with direct supervisor and customer
• Interact with finance department in regards to billing requests/issues
• Provide sales administrative/account related support
• Responsible for creating, optimizing and maintaining internal processes and controls relating to client success
• Prepare sales proposals to upsell/cross sell clients whenever necessary
• Thorough understanding of strategic goals of the company and the flexible thinking necessary to adjust quickly when needed in order to support them

Key measures of success:

• Growth in Revenue and Profitability of accounts.
• Time to live, from contract signature
• Accuracy and timeliness of reporting
• Ensuring client KPI’s and expectations are continuously monitored and met
• Customer retention

Tools we utilize:

• SalesForce for logging all information about accounts
• Google Docs, Excel, and Dropbox
• Join.me, Uber Conference, Skype

Desired Skills & Experience

• 3-5 years of experience in digital/mobile advertiser management
• BA or BS from a top tier university; Bachelor’s degree required
• Previous customer service-oriented role a plus
• Strong work ethic; desire to work in an entrepreneurial environment
• Existing knowledge of Salesforce is preferred
• Understand the marketplace, the competitive environment, and company’s products/services
• Ability to interpret pricing and contract proposals
• Constructive, positive outlook and persistence in the face of obstacles
• Excellent Customer Service, interpersonal, and communication skills
• Good organizational and time management skills
• Strong written and verbal communication skills
• Ability to manage multiple tasks
• Quickly assess problem situations and prioritize deployment of solutions